Virtual assistant is a self-employed worker who specializes in offering administrative services to clients from a remote location, usually a home office. Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.
As a customer service, we communicate important information about the products and services our employers provide. We respond to customer inquiries, guide customers through the process, make service recommendations, and resolve complaints or technical concerns.
Hi! You can call me, Krystel.
Creating a foundation of trust for better customer experience.
I have experience handling phone service-related issues and will be able to handle other types of problems quickly. I have good communication skills, exceptional troubleshooting abilities, and good listening qualities that will help me well with this kind of job.
Answer live chat services and emails to address any customer queries or complaints adequately.
Assistance with order placement.
Assist clients in uploading their videos and photos.
Make sure agents that report to you meet performance expectations.
Give knowledge to the team or the agents about the product.
Lead, motivate and develop high performing team
Be a role model
Subject Matter Expert (SME)
Define procedures or standards since they know the right or
Define performance objectives and determine acceptable performance levels. Provide recommendations for procedural improvements
Address negative and positive customer feedback immediately.
Resolved customer questions, issues, and complaints