I’m glad you’re here
I believe that trust is the most important thing when it comes to anything. Mistakes are inevitable so you should own it and learn from it. But lying about it and keeping it will only hurt you hard.
I am new to this type of work but with the training that I received I now have a bit on information on how to do the task, what tools to use, and where to search if in case I need to know more about the task.
I worked in the BPO industry for 11 years handling UK and US account. I was able to practice speaking and writing in English with my work experience.
I make sure that I pay attention with what I’m doing to make sure that I provide a good service.